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Shipping & Returns

Shipping & Returns

 Shipping

* Free shipping and free returns over $149.00 anywhere in Canada only. $10.00 apply on orders under $149.00.

* United states $30.00 flat rate.

* International orders $70.00 that does not include the taxes or duties.

 

 

Delivery

For standard service it takes 1-3 weeks for online shoe purchases to receive your order. For an extra $10.00 you can choose the expedited service (non-refundable) that will guarantee delivery in two weeks (within Canada only). An email with a tracking number will be sent to you once your order has shipped. We ship with Canada Post.

 

Returns and refunds

We accept returns and exchanges for online shoes purchases only. If you are not completely satisfied with your order please email us at: info@sparkobridal.com within 7 days of the date you receive your order to obtain an RMA number. (Return Merchandise Authorization) To process your exchange or refund request. No refund or exchange will be excepted after 7 days once you received your shoes. Exchanges can be made between different sizes or different styles, one exchange per order only.

 

* To return your order for exchange, a FREE RETURN shipping label will be emailed to you.

 

* In order to return your order for a complete refund, you will need to ship the shoes back at your own cost within 7 business days of the date that the RMA number is issued to you. Shoes returned after 7 business days will be subjected to a 50% restocking fee. It is suggested that you return items using insured mail. We cannot be held responsible for items lost or damaged in transit to us.

 

You can cancel your order within 24 hours after it is placed. If the cancellation is applied after 24 hours of us receiving your order, a $20.00 plus tax, handling fee will be applied. All order cancellations are subject to approval by SPARKO BRIDAL SHOES. Only adult shoes can be returned or exchanged. Custom dyed shoes, and shoes from our clearance section, are final - No exchange or return on these items will be accepted. We carefully check the items before they are shipped to you however in the most unlikely event that you do receive a damaged item, please email us at: info@sparkobridal.com within 24 hours after receiving your order. The claim after this window time will not be processed regardless of any reason.

 

No Refund will be issued for shoes that are returned without a valid RMA number.

No restocking fee will be applied for returning one pair of shoes or exchange, however a 25% restocking fee will apply for the following conditions:

25% restocking fee applies on returns of 2 pairs of shoes maximum. The 25% restocking fee will apply to the total on your order invoice. Maximum 2 pairs of shoes can be returned per order no exceptions.

You will be reimbursed on the same day we receive the returned shoes, full reimbursement will be applied to the original purchase method.

Return Shipping Address:

Sparko Bridal

4040 Steeles avenue West Unit 13

Woodbridge. Ontario

L4L 4Y5

 

Unfortunately we don't provide exchanges or refunds on dyed or decorated shoes, and items from our clearance sales.

For U.S. and international orders we do not offer free exchange or refund, if you want to exchange, please return your order and place a new order.

We are unable to accept incoming parcels where duties and charges have not been paid in full.

 

 


**Custom dyed and custom decorated shoes are not returnable or exchangeable. We recommend that you try your shoes first, then return them back to us to be dyed or decorated. A free shipping label will be provided only once.

** All orders are examined and checked for quality control prior to shipping.

** Please make sure you try your shoes on a carpeted surface, taking good care of them to ensure they remain in the same condition as they where when shipped, if any shoe is returned in used or marked or scuffed condition, or without our free shipping label we will charge a 50% restocking fee.

** You can cancel your order within 24 hours after it is placed. If the cancellation is applied after 24 hours of us receiving your order, a $20.00 plus tax, handling fee will be applied.

** All international orders will be shipped at customer's expense.

 

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